To contact our team for your reschedule request, just submit the form below with your booking information, and include the date you would like to reschedule to in the enquiry box. If you are not sure then please give us as much information as you can to help us review for you. 

Please note, reschedules are only possible free of charge when airlines permit. Many airlines have waived change fees within certain dates so customers are eligible to pay the fare difference only. Airlines are slow to provide advance dates for these free changes due to the fluid situation with Covid-19, however we will advise as to whether this applies to your booking.

If your holiday arrangements are still scheduled to operate but you choose to cancel then you will be subject to certain penalties under the terms & conditions. 

These can vary depending on the type of holiday you have booked. This situation is fast-moving, we would urge you not to panic and to wait until we can review the decisions being made by numerous suppliers such as hotels, cruise lines and airlines to ensure that we can minimise these penalties for you where possible.  

If you have decided to proceed with your cancellation regardless then please contact us and we can advise you on the penalties at this time. 

Should the airline subsequently change their conditions after you have chosen to cancel and the terms are deemed more favourable, then, unfortunately, you are subject to the original terms at the time of cancellation. 

Copy of the general terms & conditions can be found here.

Limerick Travel is actively working with all of our airline & hotel suppliers to secure refunds for our customers where their booking has been cancelled due to Covid-19, and we will issue you with the appropriate refund when we receive this from the relevant supplier. 

Please note that due to the unprecedented number of refund applications due to the Covid-19 outbreak, many of our partner airlines & hotel suppliers are experiencing delays in processing refunds. 

Limerick Travel is unable to offer a refund until this has been processed by our partners, so please understand that you may experience significant delays to complete the refund process. Rest assured that we are working on your behalf behind the scenes to conclude matters as quickly and efficiently as we can but timelines are not dictated by us. Normal terms & conditions apply.

Please note: Refunds are only possible where airlines & hotel suppliers permit. These are changing regularly and airlines will not refund customers if the flight has not been cancelled by them, regardless of government restrictions on the entry of citizens.

Government Travel Advisories are continuously changing, and we recommend you check the DFA's Travelwise App or the Department of Foreign Affairs (DFA) for the latest advice, or call the DFA's dedicated Coronavirus helpline: 01613 1733.

Currently, the government is advising against non-essential travel overseas to the majority of countries.

As all travellers are knowledgeable and aware of the situation following Covid-19, of the uncertainties, restrictions and cancellation policies that apply, we will not accept cancellations, except where new restrictions, quarantines, lockdowns, states of alarm etc., have been declared due to new Covid-19 outbreaks, which prevent travellers from reaching their destination. 

It is your responsibility, prior to travel, to familiarise yourself with restrictions/quarantines etc., in the country you chose to travel to and whilst we will provide information where possible it is important to refer to the DFA’s website for up to date information.

Likewise, it is important to remember that, due to the measures and guidelines which have been and may, in the future, be implemented by governments across the globe, it is possible that not all of the facilities and services will be available. Linevana Limited, trading as Cassidy Travel cannot accept complaints and claims for any lack of service or limitations due to the exceptional circumstances caused by the pandemic.

In addition to the above we cannot stress how important it is to purchase adequate travel insurance at the time you book your holiday with Cassidy Travel. Not all travel insurance policies will include covid cover and where this cover is provided there may be restrictions placed on what cover the insurer will provide. 

Cover will be linked to advice provided by the Department of Foreign Affairs (DFA) and where all but essential travel is permitted you may not be covered if you travel despite the DFA’s advice. Our agents will provide you with a copy of your policy and it is your responsibility to carefully read the terms and conditions on the policy document.